Payment methods

1. Payment for products purchased

The payment for products purchased may be made using a credit, debit, prepaid or corporate card, by Keks Pay or by cash on delivery.

In case such payment is made using a card, the following cards are accepted: MasterCard, Visa and Maestro. The Seller has entrusted the security of card payments to Monri Payments d.o.o., having its registered office at Ulica grada Vukovara 269F, Zagreb, VAT No.: 82551932122. After selecting this payment option, the Buyer shall directly access the SSL secure connection where he shall enter the payment card number. As a minimum, this connection is secured by 128-bit encryption, which makes it protected against identity theft and fraud. Like at any other point of sale, the bank verifies and authenticates the card. After completing the relevant form, the Buyer confirms the transaction and completes the ordering process, after which he shall receive Seller’s order confirmation at the specified e-mail address. The amount charged to the card may be equal to or less than the authorized amount if it is impossible for any reason to deliver all products ordered, of which the Buyer shall be notified.

If a Franck Club User wishes to avail the benefits when paying for products on the Webshop, they need to click on the number of points they want to use and press the "Apply Points" button. The total amount of the shopping cart will be reduced, depending on the number of points used. Points can be used in accordance with the terms specified in Article 7 of these General Terms and Conditions.

To avoid any confusion, Franck Club Users can also utilize their points when paying for products at Franck Experience Store and Franck Shop. They can do so by scanning the QR code located on the shop.franck.eu page while logged into their Franck Club profile during the purchase.

If the card payment process is not successfully completed, the system shall automatically cancel the order.

After the payment process is successfully completed, an order confirmation shall be received at the Buyer’s e-mail address and the Seller shall then proceed to deliver the products ordered.

Particulars of cards shall not be written down or stored and shall not be available to Seller’s employees other than the commercial banks the Seller conducts business with.

During the process of entering purchase data, the Buyer will be given the option to save their card information to facilitate future transactions on the Webshop. If the Buyer chooses to save their card information, it is considered that they have given consent for such storage. The Buyer has the option to withdraw consent for storing card information by pressing the button to delete card data on the Webshop during the next transaction or by contacting the Seller via email at info@shop.franck.eu. The card data will not be accessible to the Seller and will be stored in encrypted form on the information system of the processing executor responsible as a payment gateway for securely processing online transactions.

In case of payment on a cash-on-delivery basis, the Buyer shall pay for the product at the time of its delivery. The Buyer shall pay the invoice for the product ordered to the delivery person at delivery of the product ordered. Such payment shall be deemed made as of the time the relevant amount of cash is handed over at the time of delivery.

By confirming the option to receive invoices in electronic form on the web sales interface, the buyer gives consent to receive the invoice in electronic form in accordance with Art. 63a of the General Tax Act (Official Gazette No 115/16, 106/18, 121/19, 32/20, 42/20, 114/22). The issued fiscalized invoice will be submitted by e-mail in a protected PDF format in accordance with Art. 63a of the General Tax Act and Art. 80, paragraphs 1 and 5 of the Act on VAT (Official Gazette 73/13, 99/13, 148/13, 153/13, 143/14, 115/16, 106/18, 121/19, 138/20, 39/22, 113/22, 33/23.) and Art. 161, paragraph 1 of the Ordinance on VAT (Official Gazette No 79/13, 85/13, 160/13, 35/14, 157/14, 130/15, 01/17, 41/17, 128/17, 1/19, 1/20, 01/21, 73/21, 41/22, 133/22, 43/23). If the Buyer does not give consent to receive the invoice in electronic form, the invoice will be attached to the shipment (in each of the shipments if the ordered goods are delivered in several shipments)